Being One of Us It is our mission to always provide an environment for our employees that is safe, clean and secure. GCS provided subject-matter experts in each of these five areas to uncover areas of opportunity and provide implementation plans and key performance metrics for sustaining efficiency over time. Customers can choose to access their Dedicated Account information and make payments online. In either case, our goal is the same – learn your mission, understand your goals, and make sure to deliver. Our approach is collaborative, efficient and results-driven. You are their advocate for handling requests and finding solutions that meet their needs. Our shared experiences make us both stronger and provide a better solution for the department or agency. Local Business Elles peuvent également compter sur le support d’équipes internationales, pour une assistance complémentaire lorsqu’elle est nécessaire pour les instruments, réactifs, technologies de l'information ou solutions de service. From contact centers to feet-on-the-street staff, our team delivers exceptional customer service and operational support at a cost-effective level. By combining our strengths, we provide a more competitive and effective solution. This estimate is based upon 2 GCS Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. They have an extensive product range, with knowledgeable, helpful and efficient staff.” Adam Ladyman - Kent and Blaxill – Colchester. bioMérieux. Our consultation and advisory services help you improve the effectiveness, efficiency and cost of your current contact center. Simply click the link below. I worked at GCS full-time for less than a year. They were initially convincing in their description of the opportunity but similarly they were honest, transparent & professional. Cons. Pros. The Experience of Yesterday, the Knowledge for Tomorrow, Consulting for Change in a Large College System. Gas Container Services has been at the forefront of the gas service industry since 1981. Salary information comes from 8 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Tasks included data entry, image modification, website data capture, and phone interviews and background checks. GCS provides professional contact centers, customer service and operational support. Search CareerBuilder for Customer Service Gcs Jobs and browse our platform. With many years of experience, GCS offers the same level of capabilities found in a large company without the impersonal support. The client conducted train-the-trainer with our training staff and spent the first month on-site watching our performance to make sure it met their standards. From contact centers to feet-on-the-street staff, our team delivers exceptional customer service and operational support at a cost-effective level. Share on Facebook; The whole process was as described with an interview process that was slick and efficient. DWP Digital is the Best Employer Brand. If … Our background with a diverse client base has developed a deep level of knowledge of technologies, platforms, and services. We offer turnkey solutions, which encompass contact center deployment, operation, staffing, and management services. Our customer service centers are located offshore, near shore, onshore and throughout the United States. Our process-oriented focus allows us to support the diverse initiatives of Federal, State and Local Governments Agencies, Organizations and Contracting Partners. We manage, staff and operate contact centers of all sizes. Everything from the itemized estimate that I requested to the reasonable pricing and then the friendly, efficient work done on our home was as good as it gets. GC Services provides a comprehensive set of business process outsourcing (BPO) solutions, including customer relationship management (CRM). We operate. 4 reviews of GCS Services "GCS Services came highly recommended from friends and we weren't disappointed! Learn about GCS culture, salaries, benefits, work-life balance, management, job security, and more. I forgot my password. If you have a GCS email account and prefer to use your email password to access Employee Self Service < click here >; If you are a substitute, tutor, non-faculty coach, contract employee, or previous employee < click here > Tons of great salary information on Indeed.com In total, there were over 40 agents on the program. Password. Global Customer Service (GCS) Every bioMérieux subsidiary and distributor has its own Local Customer Service to ensure support is close at hand. 54 Salaries. Overview Overview. GCS specializes in contact center workflow and process design. These suggestions provided a game plan for ways to: Implementation of the call center recommendations were calculated to increase the number of meaningful call center interactions with students and prospects by over 30% annually. We understand human communications and how to help agents communicate with your customers. Apply to Customer Service Representative, Account Strategist, Marketing Intern and more! 1.50% APY on balances up to $10,000* 0.25% APY on balances over $10,000* Nationwide ATM fee refunds, up to $4.99 per day** No monthly service fee GCS is interested in strategic partnerships with government contractors at all levels. Our experience covers a wide array of government and commercial settings and cultures. Checking. The results were presented to the client for help in decision-making, goal-setting and resource requests. Responsibilities Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test. This led to an increases in applications, enrollment, retention and completion, the key goals of the organization. We offer contact center services in multiple languages, are technology agnostic, and bring energy and experience to the team. Job Description Provide GCS technical support to French-Belux customers on the following areas: Customer Site Activities We understand the limitations, conditions and issues small businesses are faced with. 5 Inter­views. GCS helps our clients meet the expectations of the groups they serve. Do you still have questions about working at GCS? Recommendations included a through benchmarking of the center to over 90 industry peers. Our IT team set up secure access to their systems. We bring you leaders in their respective areas of process design, operations, technology and telephony, human resources, training, and customer service. Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls. GCS Customer Service - unofficially. Copyright © 2020 GCS Agents Mission possible: delivering an international event during a pandemic. Our Global Customer Service portal offers customers and service partners technical support by Waldner – 24 hours a day worldwide. Data security is a top priority. Apply now for jobs that are hiring near you. At GCS, we grow together. What do you think? Compliance and data security are key issues due to the large amount of customer data. Customer Service Diploma Level 3 QCF This qualification is aimed at candidates who will be delivering and managing service and will be accountable in their area of practice. Value for money highly recommended. Responsibilities Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test. GCS is an easy partner to have on your team. Our core management team has worked together for over 10 years – and is still going strong. … Riverbed Global Customer Success (GCS) Credits are prepaid services and training credits. GCS Mapper is ready for 2021. Tons of great salary information on Indeed.com Our customer service team work in conjunction with our production and purchasing departments which allow our customers access to all of GCS (USA) Inc. resources. Add chat and text session monitoring, video conferencing, and web app support, and you have a communications tangle. 7 Benefits--Photos. 123 likes. GCS provided back-office processing for a leading provider of information services to government and commercial customers. The artwork design can be customized and designed for specific customer needs; whenever a customer request is received, a professional approval sheet can be quickly made to the customer for confirmation. Ajah Harris | Brooklyn, New York, United States | Customer Service Representative at GCS | 0 connection | View Ajah's homepage, profile, activity, articles A free inside look at company reviews and salaries posted anonymously by employees. Our objective is to ensure you receive first class personalized service regardless of your geographical location. (Our simple app takes less than four minutes to complete.). Your Impact Positive Outlook. Create Job Alert. We are have worked with many other companies that could not come close to the workmanship, experience and accessibility they offer. Our management team has over 30 years of contact center and operations support experience in a wide range of industries. Fast paced environment with excellent teamleaders. We understand the need for security and compliance. About GCS Credit Union; Become a Director/Volunteer; Become a Member; GCS News; YouTube; Member Feedback; Careers; Locations & Hours; Contact Us; Connect With Us Call Us: 618 … Simply MORE! Customer Service Representative salaries at GCS can range from $11-$14. Indeed.com estimated this salary based on data from 4 employees, users and past and present job ads. Terms of Use, Assisting Agencies with a Better Way to Serve the Citizens, We serve as both prime and subcontractor. All; Full Time; Part Time; Contractor; Contract to Hire; Intern; Seasonal / Temp; Gig-Work; Date Posted. GC Services provides a comprehensive set of business process outsourcing (BPO) solutions, including customer relationship management (CRM). The evaluation process hinged on dual missions of: Process-improvement recommendations were segmented into five areas: Recruiting/Assessment, Training/Communication, Operations, Reporting and Technology. Scalable Customer Care Operation – over 500 employees in multiple locations, Detailed Service and Secure Customer Data – multiple products, variation in products, large customer base, Complex – agents had to have specific skill sets based on product and residence of the customer, Compliance – Licensing by state and product line; insurance regulations, Identifying and improving processes within the existing framework of the call center, and, Identifying and obtaining best-of-class benchmarks and practices used by peer institutions, increase customer service and utilization of the call center, add contact channels to match customer preferences, better use existing technologies through reorganization and training, reorganize and reschedule existing staff resources, select a management team capable of daily operational oversight, Customer Advocates – voice, IVR, email, website entry, Customer Service – voice, IVR, email, texting, Reservations – voice, IVR, email, website entry, Complaint/Compliment Management – voice, web, email, USPS, Customer Eligibility – voice, walk-in, email, Employee Notifications – voice, IVR, text, app, Recruiting – traditional, social, face-to-face, Training – live, LMS, daily coaching program, Training – Soft Skills and Communications, Live Content, Video, LMS. Average GCS hourly pay ranges from approximately $10.91 per hour for Call Center Representative to $115 per hour for.NET Developer. We service the southern Virginia and northern North Carolina region. Our flexible models are designed to work in the environment that you need. This gives our customers added advantage when planning their own production schedules. We operate Government owned (GOCO) and Contractor owned (COCO) models. These programs require scalable service and professional interactions with customers across a wide product base. Global Contact Services is an Equal Opportunity Employer Ready To Apply? This demonstrates our commitment to fulfilling our customer service vision for you and creating the most satisfying experience you can have with us.  |  Our process-oriented focus allows us to support the diverse initiatives of Federal, State and Local Governments Agencies, Organizations and Contracting Partners. Our size, resources and flexibility make us a logical teaming partner. Our recruiting, testing, selection, training and retention programs have been showcased by the client for providing on-time and under-budget performance. Your Responsibilities • Handle and carefully respond to all customer inquiries via inbound calls and email, • Provide excellent customer service using soft skills and empathy, • Produce accurate data entry by applying active listening and communication skills, • Work with confidential customer information and treat it sensitively, • Aim to resolve issues on the first call by being proactive, • Appropriately communicate with customers, What We're Looking for • High School Graduate or GED, • Excellent customer service & verbal communication skills, • Have a positive attitude and the ability to work in a team environment, • Comfortable in a production-oriented environment with quality and efficiency goals, • Ability to work a flexible schedule, including evenings, weekends and holidays when necessary, • Prior Customer Service and/or Call Center experience, • Ability to use various computer-based systems, • Organization and work prioritization skills, • Fluent bilingual skills (English & Spanish). 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